Frequently Asked Questions
You have questions? We have answers.
Cool Shade Umbrellas
Our umbrellas handle 20 mph sustained winds and 27 mph gusts. For stronger winds, we recommend lowering the canopy and securing it with the storage cover.
The Sunbrella marine-grade fabric is water-resistant, not fully waterproof. During heavy rain, some water may seep through. Use the storage cover to protect the canopy and extend its life.
With proper care, your canopy can last many years, exceeding the 6-year Sunbrella warranty. You can replace it anytime for aesthetic reasons or size adjustments.
Use Sunbrella® Clean™ Multi-Purpose Fabric Cleaner or mild dish soap with water. Scrub gently with a marine brush and hose off. Air dry. You may also machine wash on a gentle cycle with mild detergent—no bleach.
For more cleaning guides, see our Cleaning and Care Guides page.
The LaPorte Cool Shade has an interchangeable system. Contact us for replacement parts, either under warranty or for a fee, without replacing the entire umbrella by visiting our Replacements page.
- Canopy: 6-year Sunbrella manufacturer warranty for fabric defects.
- Frame & components: 1-year manufacturer warranty covering materials and workmanship.
- For full warranty details, visit our Warranty page.
Serenity Furniture
Serenity Furniture is crafted from High-Density Polyethylene (HDPE) poly lumber, a premium, long-lasting material that mimics real wood. It’s weather-resistant, crack-resistant, and eco-conscious, made from recycled materials like milk jugs and detergent bottles.
Please go to https://tangentmaterials.com/ to see more detailed information on our poly lumber materials.
Use mild dish soap and warm water with a sponge or washcloth. Avoid abrasive cleaners or tools to prevent scratching.
For more cleaning guides, see our Cleaning and Care Guides page.
Serenity Furniture includes UV stabilizers to resist fading and maintain structural integrity. Unlike traditional wood composites, it won’t warp, splinter, or discolor. Prolonged UV exposure may cause minor changes, but the material is designed for long-lasting durability.
All Serenity Furniture comes with a 1-year manufacturer warranty, covering defects in materials or components. Report any damage upon delivery so we can resolve it promptly.
For full warranty details, visit our Warranty page.
